Billows Protocol understands our customers’ dependence on our equipment and this is reflected in the emphasis we place on our service department. Our team of service engineers are selected for their engineering skill, product knowledge and dedication to both Billows Protocol and our customers. As new products are developed each engineer attends a course and if fully trained on the assembly and service of these products.

In the unlikely event of a fault call +44 (0)1908-315539 and ask for the service or sales department. In the first instance, we will ask you to make a few basic checks to see if the fault can be rectified over the phone or by supplying replacement parts by courier. If a service visit is necessary we will normally have an engineer on site within 12 hours in the UK or 24 hours internationally. Our engineers are prepared to work long hours and travel the world at short notice to reduce downtime to a minimum.

For some of our PCB and inline equipment we run in-house training courses and supply a spares package to allow our customers to carry out routine maintenance and repairs.